Process Instructions

1. General Definition:The Cooperation Risk Protection Service is a mechanism provided by JCtrans for creditor members to cover certain cooperation risks. Its purpose is, within the scope of this Contract, to safeguard creditor members for receivables arising from the provision of logistics services. 2. Coverage Limit2.1 When JC Elite cooperates with JC Elite on general cargo, the annual coverage limit is USD 150,000. When JC Elite cooperates with JC Premium, JC Rising, JC Projects, JC Ecommerce, JC Railway, or JC Dangerous Goods on general cargo, the annual coverage limit is USD 100,000.2.2 When JC Premium cooperates with JC Premium or JC Elite on general cargo, the annual coverage limit is USD 100,000. When JC Premium cooperates with JC Rising, JC Projects, JC Ecommerce, JC Railway, or JC Dangerous Goods on general cargo, the annual coverage limit is USD 50,000.2.3 When JC Rising cooperates with JC Rising or JC Elite on general cargo, the annual coverage limit is USD 100,000. When JC Rising cooperates with JC Premium, JC Projects, JC Ecommerce, JC Railway, or JC Dangerous Goods on general cargo, the annual coverage limit is USD 50,000.2.4 When JC Projects cooperates with JC Projects on project cargo, the annual coverage limit is USD 100,000.When JC Projects cooperates with JC Elite, JC Premium, JC Rising, JC Ecommerce, JC Railway, or JC Dangerous Goods on project cargo, the annual coverage limit is USD 50,000.2.5 When JC Ecommerce cooperates with JC Ecommerce on e-commerce cargo, the annual coverage limit is USD 100,000. When JC Ecommerce cooperates with JC Elite, JC Premium, JC Rising, JC Projects, JC Railway, or JC Dangerous Goods on e-commerce cargo, the annual coverage limit is USD 50,000.2.6 When JC Railway cooperates with JC Railway on railway cargo, the annual coverage limit is USD 100,000.When JC Railway cooperates with JC Elite, JC Premium, JC Rising, JC Projects, JC Ecommerce, or JC Dangerous Goods on railway cargo, the annual coverage limit is USD 50,000.2.7 When JC Dangerous Goods cooperates with JC Dangerous Goods on dangerous goods, the annual coverage limit is USD 100,000. When JC Dangerous Goods cooperates with JC Premium, JC Rising, JC Projects, JC Ecommerce, JC Railway, or JC Dangerous Goods on general cargo, the annual coverage limit is USD 50,000.2.8 For general cargo members who additionally purchase specialty coverage, the annual coverage limit shall be the same as their member type limit.2.9 The headquarters and all its branches and affiliated companies share the annual coverage limit. 3. Compensation Restrictions3.1 The goods must have been actually delivered.3.2 This Cooperation Risk Protection Service applies only to business cooperation between Party A and members of the JCtrans International Member Alliance, based on the issue date of the ocean bill of lading/air waybill as the commencement date of cooperation. On such date, both members must be listed in the JCtrans Company Directory and within valid membership service periods. The company names of Party A and the cooperative member must be displayed in the Shipper and Consignee columns of the bill of lading.3.3 As the complainant, Party A must disclose to JCtrans all other organizations of the same type it or its affiliates have joined. Failure to provide or providing inaccurate information shall render the claim inadmissible.3.4 Disputes arising between Party A and other members must be filed within 60–150 days from the issue date of the bill of lading/waybill. Claims filed earlier than 60 days or later than 150 days will not be accepted.3.5 When extending credit cooperation, Party A may grant a settlement period not exceeding 60 days (inclusive) from the bill of lading issue date to the cooperating member.3.6 Once Party A submits a written claim against a member, the claim materials and claimed amount cannot be altered or supplemented. No interest or penalties will be applied to the claim amount, regardless of the period or circumstance (including but not limited to delayed payment after claim submission, claim rejection, or other scenarios).3.7 JCtrans will not assist Party A in obtaining evidence for claims. If Party A cannot provide the required documentation, the claim will not be accepted.3.8 Where both parties belong to another alliance outside JCtrans, JCtrans will process only 50% of the total claim amount.3.9 JCtrans will not assist Party A in handling any claim that does not comply with the provisions of this Contract.3.10 If the debtor only repays part of the amount, such payment shall first be applied to satisfy the earliest due claim, unless the debtor explicitly designates the payment for a specific debt. 4. Claim ProcedureThe prerequisite for filing a claim is that Party A and the cooperative member have fulfilled their responsibilities for actual shipment or delivery.4.1 Party A (creditor) shall submit a claim online at https://my.jctrans.com/complaint.Required claim materials include but are not limited to:

1. General Definition:The Cooperation Risk Protection Service is a mechanism provided by JCtrans for creditor members to covercertain cooperation risks. Its purpose is, within the scope of this Contract, to safeguard creditor members for receivables arising from the provision of logistics services. 2. Coverage Limit2.1 When JC Elite cooperates with JC Elite on general cargo, the annual coverage limit is USD 150,000. When JC Elite cooperates with JC Premium, JC Rising, JC Projects, JC Ecommerce, JC Railway, or JC Dangerous Goods on general cargo, the annual coverage limit is USD 100,000.2.2 When JC Premium cooperates with JC Premium or JC Elite on general cargo, the annual coverage limit isUSD 100,000. When JC Premium cooperates with JC Rising, JC Projects, JC Ecommerce, JC Railway, or JC Dangerous Goods on general cargo, the annual coverage limit is USD 50,000.2.3 When JC Rising cooperates with JC Rising or JC Elite on general cargo, the annual coverage limit is USD 100,000. When JC Rising cooperates with JC Premium, JC Projects, JC Ecommerce, JC Railway, or JC Dangerous Goods on general cargo, the annual coverage limit is USD 50,000.2.4 When JC Projects cooperates with JC Projects on project cargo, the annual coverage limit is USD 100,000.When JC Projects cooperates with JC Elite, JC Premium, JC Rising, JC Ecommerce, JC Railway, or JC Dangerous Goods on project cargo, the annual coverage limit is USD 50,000.2.5 When JC Ecommerce cooperates with JC Ecommerce on e-commerce cargo, the annual coverage limit is USD 100,000. When JC Ecommerce cooperates with JC Elite, JC Premium, JC Rising, JC Projects, JC Railway, or JC Dangerous Goods on e-commerce cargo, the annual coverage limit is USD 50,000.2.6 When JC Railway cooperates with JC Railway on railway cargo, the annual coverage limit is USD 100,000.When JC Railway cooperates with JC Elite, JC Premium, JC Rising, JC Projects, JC Ecommerce, or JC Dangerous Goods on railway cargo, the annual coverage limit is USD 50,000.2.7 When JC Dangerous Goods cooperates with JC Dangerous Goods on dangerous goods, the annual coverage limit is USD 100,000. When JC Dangerous Goods cooperates with JC Premium, JC Rising, JC Projects, JC Ecommerce, JC Railway, or JC Dangerous Goods on general cargo, the annual coverage limit is USD 50,000.2.8 For general cargo members who additionally purchase specialty coverage, the annual coverage limit shall be the same as their member type limit.2.9 The headquarters and all its branches and affiliated companies share the annual coverage limit. 3. Compensation Restrictions3.1 The goods must have been actually delivered.3.2 This Cooperation Risk Protection Service applies only to business cooperation between Party A and members of the JCtrans International Member Alliance, based on the issue date of the ocean bill of lading/air waybill as the commencement date of cooperation. On such date, both members must be listed in the JCtrans Company Directory and within valid membership service periods. The company names of Party A and the cooperative member must be displayed in the Shipper and Consignee columns of the bill of lading.3.3 As the complainant, Party A must disclose to JCtrans all other organizations of the same type it or its affiliates have joined. Failure to provide or providing inaccurate information shall render the claim inadmissible.3.4 Disputes arising between Party A and other members must be filed within 60–150 days from the issue date of the bill of lading/waybill. Claims filed earlier than 60 days or later than 150 days will not be accepted.3.5 When extending credit cooperation, Party A may grant a settlement period not exceeding 60 days (inclusive) from the bill of lading issue date to the cooperating member.3.6 Once Party A submits a written claim against a member, the claim materials and claimed amount cannot be altered or supplemented. No interest or penalties will be applied to the claim amount, regardless of the period or circumstance (including but not limited to delayed payment after claim submission, claim rejection, or other scenarios).3.7 JCtrans will not assist Party A in obtaining evidence for claims. If Party A cannot provide the required documentation, the claim will not be accepted.3.8 Where both parties belong to another alliance outside JCtrans, JCtrans will process only 50% of the total claim amount.3.9 JCtrans will not assist Party A in handling any claim that does not comply with the provisions of this Contract.3.10 If the debtor only repays part of the amount, such payment shall first be applied to satisfy the earliest due claim, unless the debtor explicitly designates the payment for a specific debt. 4. Claim ProcedureThe prerequisite for filing a claim is that Party A and the cooperative member have fulfilled their responsibilities for actual shipment or delivery.4.1 Party A (creditor) shall submit a claim online at https://my.jctrans.com/complaint.Required claim materials include but are not limited to: ag

To regulate the cooperation behavior of JCtrans platform (hereinafter referred to as the platform) members and safeguard the legitimate rights and interests of all parties, all members must strictly comply with the rules and regulations when conducting cooperation within the membership validity period.Chapter 1: Cooperation Advocacy1. Integrity and Commitment: Members shall fulfill obligations confirmed in writing (e.g., agreements, guarantee letters, emails) with counterparties.2. Payment Terms and Amount: Members shall mutually agree on credit periods and payment amounts in advance, and complete payments, release goods within the agreed time frame.3. Dispute Resolution: For disputes arising from cooperation, members shall resolve issues through amicable negotiation based on prior agreements. If no prior agreement exists, JCtrans will adjudicate based on evidence.4. Contingency Handling: Members shall communicate promptly and resolve emergencies appropriately to prevent or mitigate losses. Chapter 2: Cooperation RulesFraud Determination5. Liabilities arising from unpaid invoices due to hacker attacks, telecom fraud, cyber fraud, or fraudulent activities shall not exempt members from fulfilling their obligations. Payment Terms Adjustment6. For adjustments to agreed credit periods, JCtrans will verify reasons provided by the creditor. Adjustments are supported only with sufficient grounds; otherwise, original terms apply. Cost Determination7. Dead Freight Determination7.1 If pre-agreed, follow original terms.7.2 If no prior agreement exists, the party responsible for dead freight bears the cost. For multiple causes, liability is determined chronologically. 8. Destination Port Charges (Demurrage, Detention, and Storage Fees)8.1 If pre-agreed, follow original terms.8.2 If no prior agreement, analyze based on specific causes. 9. Deposit Determination9.1 If pre-agreed, the consignor must verify charging standards; otherwise, the consignee’s pricing applies.9.2 If no prior agreement, sudden charges without prior notice are invalid. 10. Temporary Increases in Freight Rates and SurchargesEven if supported by original invoices, unilateral surcharge adjustments are invalid unless mutually negotiated and agreed upon. Any proposed fee increase must be discussed and confirmed with the counterparty prior to implementation. 11. Free Time DeterminationFollow shipping carrier rules. 12.Credit Assurance Order Rules12.1 Credit Assurance Orders ensure the security of the payer’s funds, preventing the recipient from withholding goods after receiving payment.12.2 If the recipient defaults due to bankruptcy, absconding, or bad debts, leading to cargo retention, such cases do not fall under the platform’s membership financial protection. The use of Credit Assurance Orders is recommended. Chapter 3: Violations and Penalties13.Reverse Sales: Members using counterparty data for unauthorized sales face service suspension (1-3 months). 14. Illegal Trade: JCtrans prohibits transactions violating import/export/transit laws. Chapter 4: Dispute Resolution Mechanism15. Members must sign cooperation agreements and provide complete evidence for disputes. JCtrans adjudicates swiftly based on agreements and evidence. Ambiguous terms or insufficient evidence prolong resolution. 16. Members must comply with JCtrans rulings; non-compliance may result in service suspension or blacklisting. 17. If either party disputes JCtrans ruling, JCtrans may refer the case to a designated third-party arbitration institution. This guidelines shall come into effect immediately upon publication. JCtrans reserves the right to amend or interpret as necessary based on practical circumstances. The final authority of interpretation shall vest exclusively with the JCtrans Platform. APR 07, 2025

1. General Definition:The Cooperation Risk Protection Service is a mechanism provided by JCtrans for creditor members to cover certaincooperation risks. Its purpose is, within the scope of this Contract, to safeguard creditor members for confirmed but unpaidcharges arising from cooperation in general cargo transportation. 2. Coverage Limit2.1 Same Membership Type: JC Elite members cooperating with JC Elite members shall enjoy a cumulative maximum coverage limit of USD 150,000 per year.2.2 General Membership Coverage● JC Elite members cooperating with JC Premium members shall enjoy a cumulative maximum coverage limit of USD100,000 per year.● JC Elite members cooperating with JC Rising members shall enjoy a cumulative maximum coverage limit of USD100,000 per year.2.3 General Membership and Specialty Membership members cooperating with each other shall not be entitled toCooperation Risk Protection. 3. Compensation Restrictions3.1 This Cooperation Risk Protection Service applies only to business cooperation between Party A and members of the JCtrans International Member Alliance, based on the issue date of the ocean bill of lading/air waybill as the commencement date of cooperation. On such date, both members must be listed in the JCtrans Company Directory and within valid membership service periods. The company names of Party A and the cooperative member must be displayed in the Shipper and Consignee columns of the bill of lading. 3.2 As the complainant, Party A must disclose to JCtrans all other organizations of the same type it or its affiliates have joined. Failure to provide or providing inaccurate information shall render the claim inadmissible.3.3 Disputes arising between Party A and other members must be filed within 90–150 days from the issue date of the bill of lading/waybill. Claims filed earlier than 90 days or later than 150 days will not be accepted.3.4 Once Party A submits a written claim against a member, the claim materials and claimed amount cannot be altered or supplemented. No interest or penalties will be applied to the claim amount, regardless of the period or circumstance (including but not limited to delayed payment after claim submission, claim rejection, or other scenarios).3.5 JCtrans will not assist Party A in obtaining evidence for claims. If Party A cannot provide the required documentation,the claim will not be accepted.3.6 Where both parties belong to another alliance outside JCtrans, JCtrans will process only 50% of the total claim amount.3.7 JCtrans will not assist Party A in handling any claim that does not comply with the provisions of this Contract. 4. Claim ProcedureThe prerequisite for filing a claim is that Party A and the cooperative member have fulfilled their responsibilities for actual shipment or delivery.4.1 Party A (creditor) shall submit a claim online at https://my.jctrans.com/complaint.Required claim materials include but are not limited to: agency contracts/agreements, credit term confirmation, booking confirmation, inquiry/quotation confirmation, MBL/HBL, air waybills, customs declarations, commercial invoices, packing lists, delivery receipts, payment vouchers, settlement statements, SOA, and related correspondence.4.2 Compliance with Clause 3.5.2 of this Contract regarding “Credit Transaction Filing” and operation according to JCtrans'risk prevention advice is a prerequisite. JCtrans will confirm within 5 working days whether the claim falls within its acceptance scope.4.3 Upon acceptance, JCtrans will coordinate and mediate between Party A and the debtor within a 15-day coordination period.4.4 For complex cases, JCtrans may extend the handling period by an additional 30 days, requiring Party A to provide supplementary evidence. JCtrans' final ruling shall be binding on both Party A and the debtor, and both parties must comply unconditionally.4.5 If necessary, JCtrans may submit the case to an external arbitration team (with consent of both parties), in accordance with the rules of the designated arbitration institution. Both parties shall sign a supplementary agreement and accept that the arbitral award shall be final and binding. JCtrans may disclose relevant case information within the membership community.4.6 If Party A's evidence is sufficient, facts are clear, and the claimed costs are reasonable, JCtrans will assist in debt collection for a period of 30 days.4.7 If the debtor fails to fulfill payment obligations within the 30-day collection period, JCtrans may immediately suspend the debtor's membership services without refund, and issue Risk Alerts to all members, including blacklisting and bad debt notifications.4.8 Before JCtrans makes advance compensation, Party A (creditor) must sign a Debt Assignment Agreement transferring its claim to JCtrans, and issue a receipt for the compensation.4.9 Upon receipt of the Debt Assignment Agreement and compensation receipt, JCtrans shall initiate Cooperation Risk Protection compensation within 15 days, paying

1. General Definition:The Cooperation Risk Protection Service is a mechanism provided by JCtrans for creditor members to cover certain cooperation risks. Its purpose is, within the scope of this Contract, to safeguard creditor members for confirmed but unpaid charges arising from cooperation in general cargo transportation. 2. Coverage Limit2.1 Same Membership Type: JC Premium members cooperating with JC Premium members shall enjoy a cumulative maximum coverage limit of USD 100,000 per year.2.2 General Membership Coverage● JC Premium members cooperating with JC Elite members shall enjoy a cumulative maximum coverage limit of USD100,000 per year.● JC Premium members cooperating with JC Rising members shall enjoy a cumulative maximum coverage limit of USD50,000 per year.2.3 General Membership and Specialty Membership members cooperating with each other shall not be entitled to Cooperation Risk Protection. 3. Compensation Restrictions3.1 This Cooperation Risk Protection Service applies only to business cooperation between Party A and members of the JCtrans International Member Alliance, based on the issue date of the ocean bill of lading/air waybill as the commencement date of cooperation. On such date, both members must be listed in the JCtrans Company Directory and within valid membership service periods. The company names of Party A and the cooperative member must be displayed in the Shipper and Consignee columns of the bill of lading.3.2 As the complainant, Party A must disclose to JCtrans all other organizations of the same type it or its affiliates have joined. Failure to provide or providing inaccurate information shall render the claim inadmissible.3.3 Disputes arising between Party A and other members must be filed within 90–150 days from the issue date of the bill of lading/waybill. Claims filed earlier than 90 days or later than 150 days will not be accepted.3.4 Once Party A submits a written claim against a member, the claim materials and claimed amount cannot be altered or supplemented. No interest or penalties will be applied to the claim amount, regardless of the period or circumstance (including but not limited to delayed payment after claim submission, claim rejection, or other scenarios).3.5 JCtrans will not assist Party A in obtaining evidence for claims. If Party A cannot provide the required documentation, the claim will not be accepted.3.6 Where both parties belong to another alliance outside JCtrans, JCtrans will process only 50% of the total claim amount.3.7 JCtrans will not assist Party A in handling any claim that does not comply with the provisions of this Contract. 4. Claim ProcedureThe prerequisite for filing a claim is that Party A and the cooperative member have fulfilled their responsibilities for actual shipment or delivery.4.1 Party A (creditor) shall submit a claim online at https://my.jctrans.com/complaint.Required claim materials include but are not limited to: agency contracts/agreements, credit term confirmation, booking confirmation, inquiry/quotation confirmation, MBL/HBL, air waybills, customs declarations, commercial invoices, packing lists, delivery receipts, payment vouchers, settlement statements, SOA, and related correspondence.4.2 Compliance with Clause 3.5.2 of this Contract regarding “Credit Transaction Filing” and operation according to JCtrans' risk prevention advice is a prerequisite. JCtrans will confirm within 5 working days whether the claim falls within its acceptance scope.4.3 Upon acceptance, JCtrans will coordinate and mediate between Party A and the debtor within a 60-day coordination period.4.4 For complex cases, JCtrans may extend the handling period by an additional 30 days, requiring Party A to provide supplementary evidence. JCtrans' final ruling shall be binding on both Party A and the debtor, and both parties must comply unconditionally.4.5 If necessary, JCtrans may submit the case to an external arbitration team (with consent of both parties), in accordance with the rules of the designated arbitration institution. Both parties shall sign a supplementary agreement and accept that the arbitral award shall be final and binding. JCtrans may disclose relevant case information within the membership community.4.6 If Party A's evidence is sufficient, facts are clear, and the claimed costs are reasonable, JCtrans will assist in debt collection for a period of 30 days.4.7 If the debtor fails to fulfill payment obligations within the 30-day collection period, JCtrans may immediately suspend the debtor's membership services without refund, and issue Risk Alerts to all members, including blacklisting and bad debt notifications.4.8 Before JCtrans makes advance compensation, Party A (creditor) must sign a Debt Assignment Agreement transferring its claim to JCtrans, and issue a receipt for the compensation.4.9 Upon receipt of the Debt Assignment Agreement and compensation receipt, JCtrans shall initiate Cooperation Risk Protection compensation within 15 days

1. General Definition:The Cooperation Risk Protection Service is a mechanism provided by JCtrans for creditor members to cover certaincooperation risks. Its purpose is, within the scope of this Contract, to safeguard creditor members for confirmed but unpaid charges arising from cooperation in general cargo transportation. 2. Coverage Limit2.1 Same Membership Type: JC Rising members cooperating with JC Rising members shall enjoy a cumulative maximumcoverage limit of USD 100,000 per year.2.2 General Membership Coverage● JC Rising members cooperating with JC Elite members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.● JC Rising members cooperating with JC Premium members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.2.3 General Membership and Specialty Membership members cooperating with each other shall not be entitled to Cooperation Risk Protection. 3. Compensation Restrictions3.1 This Cooperation Risk Protection Service applies only to business cooperation between Party A and members of the JCtrans International Member Alliance, based on the issue date of the ocean bill of lading/air waybill as the commencement date of cooperation. On such date, both members must be listed in the JCtrans Company Directory and within valid membership service periods. The company names of Party A and the cooperative member must be displayed in the Shipper and Consignee columns of the bill of lading.3.2 As the complainant, Party A must disclose to JCtrans all other organizations of the same type it or its affiliates have joined. Failure to provide or providing inaccurate information shall render the claim inadmissible.3.3 Disputes arising between Party A and other members must be filed within 90–150 days from the issue date of the bill of lading/waybill. Claims filed earlier than 90 days or later than 150 days will not be accepted.3.4 Once Party A submits a written claim against a member, the claim materials and claimed amount cannot be altered or supplemented. No interest or penalties will be applied to the claim amount, regardless of the period or circumstance (including but not limited to delayed payment after claim submission, claim rejection, or other scenarios).3.5 JCtrans will not assist Party A in obtaining evidence for claims. If Party A cannot provide the required documentation, the claim will not be accepted.3.6 Where both parties belong to another alliance outside JCtrans, JCtrans will process only 50% of the total claim amount.3.7 JCtrans will not assist Party A in handling any claim that does not comply with the provisions of this Contract. 4. Claim ProcedureThe prerequisite for filing a claim is that Party A and the cooperative member have fulfilled their responsibilities for actual shipment or delivery.4.1 Party A (creditor) shall submit a claim online at https://my.jctrans.com/complaint.Required claim materials include but are not limited to: agency contracts/agreements, credit term confirmation, booking confirmation, inquiry/quotation confirmation, MBL/HBL, air waybills, customs declarations, commercial invoices, packing lists, delivery receipts, payment vouchers, settlement statements, SOA, and related correspondence.4.2 Compliance with Clause 3.5.2 of this Contract regarding “Credit Transaction Filing” and operation according to JCtrans' risk prevention advice is a prerequisite. JCtrans will confirm within 5 working days whether the claim falls within its acceptance scope.4.3 Upon acceptance, JCtrans will coordinate and mediate between Party A and the debtor within a 60-day coordination period.4.4 For complex cases, JCtrans may extend the handling period by an additional 30 days, requiring Party A to provide supplementary evidence. JCtrans' final ruling shall be binding on both Party A and the debtor, and both parties must comply unconditionally.4.5 If necessary, JCtrans may submit the case to an external arbitration team (with consent of both parties), in accordance with the rules of the designated arbitration institution. Both parties shall sign a supplementary agreement and accept that the arbitral award shall be final and binding. JCtrans may disclose relevant case information within the membership community.4.6 If Party A's evidence is sufficient, facts are clear, and the claimed costs are reasonable, JCtrans will assist in debt collection for a period of 30 days.4.7 If the debtor fails to fulfill payment obligations within the 30-day collection period, JCtrans may immediately suspend the debtor's membership services without refund, and issue Risk Alerts to all members, including blacklisting and bad debt notifications.4.8 Before JCtrans makes advance compensation, Party A (creditor) must sign a Debt Assignment Agreement transferring its claim to JCtrans, and issue a receipt for the compensation.4.9 Upon receipt of the Debt Assignment Agreement and compensation receipt, JCtrans shall initiate Cooperation Risk Protection compensation within 15 days, pa

1. General Definition:The Cooperation Risk Protection Service is a mechanism provided by JCtrans for creditor members to cover certaincooperation risks. Its purpose is, within the scope of this Contract, to safeguard creditor members for confirmed but unpaid charges arising from cooperation in e-commerce goods transportation 2. Coverage Limit2.1 Same Membership Type: JC eCommerce cooperating with JC eCommerce shall enjoy a cumulative maximum coverage limit of USD 100,000 per year.2.2 General Membership Coverage● JC eCommerce cooperating with JC Elite members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.● JC eCommerce cooperating with JC Premium members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.● JC eCommerce cooperating with JC Rising members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.2.3 Specialty Membership and non-similar Specialty Membership members cooperating with each other shall not be entitled to Cooperation Risk Protection. 3. Compensation Restrictions3.1 This Cooperation Risk Protection Service applies only to business cooperation between Party A and members of the JCtrans International Member Alliance, based on the issue date of the ocean bill of lading/air waybill as the commencement date of cooperation. On such date, both members must be listed in the JCtrans Company Directory and within valid membership service periods. The company names of Party A and the cooperative member must be displayed in the Shipper and Consignee columns of the bill of lading.3.2 As the complainant, Party A must disclose to JCtrans all other organizations of the same type it or its affiliates have joined. Failure to provide or providing inaccurate information shall render the claim inadmissible.3.3 Disputes arising between Party A and other members must be filed within 90–150 days from the issue date of the bill of lading/waybill. Claims filed earlier than 90 days or later than 150 days will not be accepted.3.4 Once Party A submits a written claim against a member, the claim materials and claimed amount cannot be altered or supplemented. No interest or penalties will be applied to the claim amount, regardless of the period or circumstance (including but not limited to delayed payment after claim submission, claim rejection, or other scenarios).3.5 JCtrans will not assist Party A in obtaining evidence for claims. If Party A cannot provide the required documentation, the claim will not be accepted.3.6 Where both parties belong to another alliance outside JCtrans, JCtrans will process only 50% of the total claim amount.3.7 JCtrans will not assist Party A in handling any claim that does not comply with the provisions of this Contract. 4. Claim ProcedureThe prerequisite for filing a claim is that Party A and the cooperative member have fulfilled their responsibilities for actual shipment or delivery.4.1 Party A (creditor) shall submit a claim online at https://my.jctrans.com/complaint.Required claim materials include but are not limited to: agency contracts/agreements, credit term confirmation, booking confirmation, inquiry/quotation confirmation, MBL/HBL, air waybills, customs declarations, commercial invoices, packing lists, delivery receipts, payment vouchers, settlement statements, SOA, and related correspondence.4.2 Compliance with Clause 3.5.2 of this Contract regarding “Credit Transaction Filing” and operation according to JCtrans' risk prevention advice is a prerequisite. JCtrans will confirm within 5 working days whether the claim falls within its acceptance scope.4.3 Upon acceptance, JCtrans will coordinate and mediate between Party A and the debtor within a 60-day coordination period.4.4 For complex cases, JCtrans may extend the handling period by an additional 30 days, requiring Party A to provide supplementary evidence. JCtrans' final ruling shall be binding on both Party A and the debtor, and both parties must comply unconditionally.4.5 If necessary, JCtrans may submit the case to an external arbitration team (with consent of both parties), in accordance with the rules of the designated arbitration institution. Both parties shall sign a supplementary agreement and accept that the arbitral award shall be final and binding. JCtrans may disclose relevant case information within the membership community.4.6 If Party A's evidence is sufficient, facts are clear, and the claimed costs are reasonable, JCtrans will assist in debt collection for a period of 30 days.4.7 If the debtor fails to fulfill payment obligations within the 30-day collection period, JCtrans may immediately suspend the debtor's membership services without refund, and issue Risk Alerts to all members, including blacklisting and bad debt notifications.4.8 Before JCtrans makes advance compensation, Party A (creditor) must sign a Debt Assignment Agreement transferring its claim to JCtrans, and issue a receipt for the compensation.4.9 Upon receipt of the Debt Assignment

1. General Definition:The Cooperation Risk Protection Service is a mechanism provided by JCtrans for creditor members to cover certain cooperation risks. Its purpose is, within the scope of this Contract, to safeguard creditor members for confirmed but unpaid charges arising from cooperation in railway container transportation. 2. Coverage Limit2.1 Same Membership Type: JC Railway members cooperating with JC Railway members shall enjoy a cumulative maximum coverage limit of USD 100,000 per year.2.2 General Membership Coverage● JC Railway members cooperating with JC Elite members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.● JC Railway members cooperating with JC Premium members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.● JC Railway members cooperating with JC Rising members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.2.3 Specialty Membership and non-similar Specialty Membership members cooperating with each other shall not be entitled to Cooperation Risk Protection. 3. Compensation Restrictions3.1 This Cooperation Risk Protection Service applies only to business cooperation between Party A and members of the JCtrans International Member Alliance, based on the issue date of the ocean bill of lading/air waybill as the commencement date of cooperation. On such date, both members must be listed in the JCtrans Company Directory and within valid membership service periods. The company names of Party A and the cooperative member must be displayed in the Shipper and Consignee columns of the bill of lading.3.2 As the complainant, Party A must disclose to JCtrans all other organizations of the same type it or its affiliates have joined. Failure to provide or providing inaccurate information shall render the claim inadmissible.3.3 Disputes arising between Party A and other members must be filed within 90–150 days from the issue date of the bill of lading/waybill. Claims filed earlier than 90 days or later than 150 days will not be accepted.3.4 Once Party A submits a written claim against a member, the claim materials and claimed amount cannot be altered or supplemented. No interest or penalties will be applied to the claim amount, regardless of the period or circumstance (including but not limited to delayed payment after claim submission, claim rejection, or other scenarios).3.5 JCtrans will not assist Party A in obtaining evidence for claims. If Party A cannot provide the required documentation, the claim will not be accepted.3.6 Where both parties belong to another alliance outside JCtrans, JCtrans will process only 50% of the total claim amount.3.7 JCtrans will not assist Party A in handling any claim that does not comply with the provisions of this Contract. 4. Claim ProcedureThe prerequisite for filing a claim is that Party A and the cooperative member have fulfilled their responsibilities for actual shipment or delivery.4.1 Party A (creditor) shall submit a claim online at https://my.jctrans.com/complaint. Required claim materials include but are not limited to: agency contracts/agreements, credit term confirmation, booking confirmation, inquiry/quotation confirmation, MBL/HBL, air waybills, customs declarations, commercial invoices, packing lists, delivery receipts, payment vouchers, settlement statements, SOA, and related correspondence.4.2 Compliance with Clause 3.5.2 of this Contract regarding “Credit Transaction Filing” and operation according to JCtrans' risk prevention advice is a prerequisite. JCtrans will confirm within 5 working days whether the claim falls within its acceptance scope.4.3 Upon acceptance, JCtrans will coordinate and mediate between Party A and the debtor within a 60-day coordination period.4.4 For complex cases, JCtrans may extend the handling period by an additional 30 days, requiring Party A to provide supplementary evidence. JCtrans' final ruling shall be binding on both Party A and the debtor, and both parties must comply unconditionally.4.5 If necessary, JCtrans may submit the case to an external arbitration team (with consent of both parties), in accordance with the rules of the designated arbitration institution. Both parties shall sign a supplementary agreement and accept that the arbitral award shall be final and binding. JCtrans may disclose relevant case information within the membership community.4.6 If Party A's evidence is sufficient, facts are clear, and the claimed costs are reasonable, JCtrans will assist in debt collection for a period of 30 days.4.7 If the debtor fails to fulfill payment obligations within the 30-day collection period, JCtrans may immediately suspend the debtor's membership services without refund, and issue Risk Alerts to all members, including blacklisting and bad debt notifications.4.8 Before JCtrans makes advance compensation, Party A (creditor) must sign a Debt Assignment Agreement transferring its claim to JCtrans, and issue a receipt for the compensation.4.9 Up