Process Instructions

1. General Definition:The Cooperation Risk Protection Service is a mechanism provided by JCtrans for creditor members to cover certain cooperation risks. Its purpose is, within the scope of this Contract, to safeguard creditor members for confirmed but unpaid charges arising from cooperation in dangerous goods transportation. 2. Coverage Limit2.1 Same Membership Type: JC Dangerous Goods members cooperating with JC Dangerous Goods members shall enjoy a cumulative maximum coverage limit of USD 100,000 per year.2.2 General Membership Coverage● JC Dangerous Goods members cooperating with JC Elite members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.● JC Dangerous Goods members cooperating with JC Premium members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.● JC Dangerous Goods members cooperating with JC Rising members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.2.3 Specialty Membership and non-similar Specialty Membership members cooperating with each other shall not be entitled to Cooperation Risk Protection. 3. Compensation Restrictions3.1 This Cooperation Risk Protection Service applies only to business cooperation between Party A and members of the JCtrans International Member Alliance, based on the issue date of the ocean bill of lading/air waybill as the commencement date of cooperation. On such date, both members must be listed in the JCtrans Company Directory and within valid membership service periods. The company names of Party A and the cooperative member must be displayed in the Shipper and Consignee columns of the bill of lading.3.2 As the complainant, Party A must disclose to JCtrans all other organizations of the same type it or its affiliates have joined. Failure to provide or providing inaccurate information shall render the claim inadmissible.3.3 Disputes arising between Party A and other members must be filed within 90–150 days from the issue date of the bill of lading/waybill. Claims filed earlier than 90 days or later than 150 days will not be accepted.3.4 Once Party A submits a written claim against a member, the claim materials and claimed amount cannot be altered or supplemented. No interest or penalties will be applied to the claim amount, regardless of the period or circumstance (including but not limited to delayed payment after claim submission, claim rejection, or other scenarios).3.5 JCtrans will not assist Party A in obtaining evidence for claims. If Party A cannot provide the required documentation, the claim will not be accepted.3.6 Where both parties belong to another alliance outside JCtrans, JCtrans will process only 50% of the total claim amount.3.7 JCtrans will not assist Party A in handling any claim that does not comply with the provisions of this Contract. 4. Claim ProcedureThe prerequisite for filing a claim is that Party A and the cooperative member have fulfilled their responsibilities for actual shipment or delivery.4.1 Party A (creditor) shall submit a claim online at https://my.jctrans.com/complaint.Required claim materials include but are not limited to: agency contracts/agreements, credit term confirmation, booking confirmation, inquiry/quotation confirmation, MBL/HBL, air waybills, customs declarations, commercial invoices, packing lists, delivery receipts, payment vouchers, settlement statements, SOA, and related correspondence.4.2 Compliance with Clause 3.5.2 of this Contract regarding “Credit Transaction Filing” and operation according to JCtrans' risk prevention advice is a prerequisite. JCtrans will confirm within 5 working days whether the claim falls within its acceptance scope.4.3 Upon acceptance, JCtrans will coordinate and mediate between Party A and the debtor within a 60-day coordination period.4.4 For complex cases, JCtrans may extend the handling period by an additional 30 days, requiring Party A to provide supplementary evidence. JCtrans' final ruling shall be binding on both Party A and the debtor, and both parties must comply unconditionally.4.5 If necessary, JCtrans may submit the case to an external arbitration team (with consent of both parties), in accordance with the rules of the designated arbitration institution. Both parties shall sign a supplementary agreement and accept that the arbitral award shall be final and binding. JCtrans may disclose relevant case information within the membership community.4.6 If Party A's evidence is sufficient, facts are clear, and the claimed costs are reasonable, JCtrans will assist in debt collection for a period of 30 days.4.7 If the debtor fails to fulfill payment obligations within the 30-day collection period, JCtrans may immediately suspend the debtor's membership services without refund, and issue Risk Alerts to all members, including blacklisting and bad debt notifications.4.8 Before JCtrans makes advance compensation, Party A (creditor) must sign a Debt Assignment Agreement transferring its claim to JCtrans, and issue

1. General Definition:The Cooperation Risk Protection Service is a mechanism provided by JCtrans for creditor members to cover certain cooperation risks. Its purpose is, within the scope of this Contract, to safeguard creditor members for confirmed but unpaid charges arising from cooperation in Breakbulk and special containers transportation. 2. Coverage Limit2.1 Same Membership Type: JCtrans Projects members cooperating with JCtrans Projects members shall enjoy a cumulativemaximum coverage limit of USD 100,000 per year.2.2 General Membership Coverage● JCtrans Projects members cooperating with JC Elite members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.● JCtrans Projects members cooperating with JC Premium members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.● JCtrans Projects members cooperating with JC Rising members shall enjoy a cumulative maximum coverage limit of USD 50,000 per year.2.3 Specialty Membership and non-similar Specialty Membership members cooperating with each other shall not be entitled to Cooperation Risk Protection. 3. Compensation Restrictions3.1 This Cooperation Risk Protection Service applies only to business cooperation between Party A and members of the JCtrans International Member Alliance, based on the issue date of the ocean bill of lading/air waybill as the commencement date of cooperation. On such date, both members must be listed in the JCtrans Company Directory and within valid membership service periods. The company names of Party A and the cooperative member must be displayed in the Shipper and Consignee columns of the bill of lading.3.2 As the complainant, Party A must disclose to JCtrans all other organizations of the same type it or its affiliates have joined. Failure to provide or providing inaccurate information shall render the claim inadmissible.3.3 Disputes arising between Party A and other members must be filed within 90–150 days from the issue date of the bill of lading/waybill. Claims filed earlier than 90 days or later than 150 days will not be accepted.3.4 Once Party A submits a written claim against a member, the claim materials and claimed amount cannot be altered or supplemented. No interest or penalties will be applied to the claim amount, regardless of the period or circumstance (including but not limited to delayed payment after claim submission, claim rejection, or other scenarios).3.5 JCtrans will not assist Party A in obtaining evidence for claims. If Party A cannot provide the required documentation, the claim will not be accepted.3.6 Where both parties belong to another alliance outside JCtrans, JCtrans will process only 50% of the total claim amount.3.7 JCtrans will not assist Party A in handling any claim that does not comply with the provisions of this Contract. 4. Claim ProcedureThe prerequisite for filing a claim is that Party A and the cooperative member have fulfilled their responsibilities for actual shipment or delivery.4.1 Party A (creditor) shall submit a claim online at https://my.jctrans.com/complaint.Required claim materials include but are not limited to: agency contracts/agreements, credit term confirmation, booking confirmation, inquiry/quotation confirmation, MBL/HBL, air waybills, customs declarations, commercial invoices, packing lists, delivery receipts, payment vouchers, settlement statements, SOA, and related correspondence.4.2 Compliance with Clause 3.5.2 of this Contract regarding “Credit Transaction Filing” and operation according to JCtrans' risk prevention advice is a prerequisite. JCtrans will confirm within 5 working days whether the claim falls within its acceptance scope.4.3 Upon acceptance, JCtrans will coordinate and mediate between Party A and the debtor within a 60-day coordination period.4.4 For complex cases, JCtrans may extend the handling period by an additional 30 days, requiring Party A to provide supplementary evidence. JCtrans'final ruling shall be binding on both Party A and the debtor, and both parties must comply unconditionally.4.5 If necessary, JCtrans may submit the case to an external arbitration team (with consent of both parties), in accordance with the rules of the designated arbitration institution. Both parties shall sign a supplementary agreement and accept that the arbitral award shall be final and binding. JCtrans may disclose relevant case information within the membership community.4.6 If Party A's evidence is sufficient, facts are clear, and the claimed costs are reasonable, JCtrans will assist in debt collection for a period of 30 days.4.7 If the debtor fails to fulfill payment obligations within the 30-day collection period, JCtrans may immediately suspend the debtor's membership services without refund, and issue Risk Alerts to all members, including blacklisting and bad debt notifications.4.8 Before JCtrans makes advance compensation, Party A (creditor) must sign a Debt Assignment Agreement transferring its claim to JCtrans, and i

-------- Customer Relations Department -------- Pay attention to your needs,to serve you

Dispute Description:Scope of AcceptanceThe business cooperation between both parties must be JCtrans members and within the validity of service period; not suspended or blacklisted.The acceptance period is within one year from the occurrence of the dispute.Debt-related disputes can also be filed to an appeal after the dispute is accepted.Dispute Assistance Operation Guidelines:Dispute Team Email for Acceptance：gcpservice@jctrans.netWebsite： https://www.jctrans.com

Claim Instructions:Scope of Acceptance.The business cooperation between both parties must be JCtrans members and within the validity of bembership benefits service period; not suspended or blacklisted.The platform only accepts compensation claims for businesses within 60-150 days from the date of Bill of Lading signing.Compensation claims generally will be applied to cases where there are no objections or disputes between both parties. Cases requiring platform collection and compensation.Claim Process: **For detailed information, please refer to Section 5.3 of the JCtrans International Membership Service Contract.**If the debtor fails to fulfill the payment obligation within the 30-day collection period, the platform reserves the right to terminate the member service of the debtor at any time, issues a warning to all members, add them to the blacklist, and report to the bad debt.Compensation Claim Operation Guidelines:https://www.jctrans.com

Overseas Cooperation Risk Warning Tips of JCtrans membersRecently, we found that some logistics companies use JCtrans logo JCtrans ID in email signatures without authorization. In order to protect the rights and interests of members, JCtrans has issued a ban notice to all logistics enterprises that falsely used the JCtrans logo. Remind member enterprises to pay attention to whether the other party is a JCtrans member when cooperating. You can log in https://www.jctrans.com/cn/ to inquire or contact your customer service personnel.Pay attention:1.About Members' Rights standard: The company can enjoy all membership services only after they pass audit process for credit of JCtrans, pay membership fee and publish company information as one of the members on our website www.jctrans.net. For example, if company A become an International Member Community member, therefore only company A can enjoy members’ rights and services, any branch of company A CANNOT enjoy any services, if they did not pay membership fee.2.It is recommended to check the current status of the counterparty's membership through the website at any time before the cooperation: membership start and end dates, member identity (JC Elite/JC Premium/JC Rising/others), whether it has been SUSPEND/BLACKLIST.3.If the membership expires within three months, it is recommended to confirm the membership renewal of your counterparty before cooperation.JCtrans.com

Risk warning: The Red Sea crisis affects member cooperationSince December 2023, the Red Sea crisis has led to several TOP 10 shipping lines adjusting their operating routesand beginning to charge temporary surcharges. At the same time, it has directly led to a rapid increase intransportation costs in the international logistics and some uncontrolled risk in cooperationJCTRANS hereby reminds all members:@ Verify the carrier's route and schedule adjustments to avoid delays in arrival at the port or adjusting the order of loading that may affect delivery time. @ Verify the adjustment rules for freight and surcharges, and both parties should negotiate and resolve theadjustment of temporary fees of the carrier. @ Both members should maintain communication and tackle the risks of business, operations, and accounts that may arise from the crisis. JCTRANS will maintain a responsible attitude towards members, provide reasonable and compliant advice and solutions, and assist all members in responding to this crisis.If you have any inquiries or questions, you can directly contact your customer success manager or submit your problem through "Online Claim". https://www.jctrans.com/en/membership/tools/riskJCtrans.com