1. General Definition:
The Cooperation Risk Protection Service is a mechanism provided by JCtrans for creditor members to cover certaincooperation risks. Its purpose is, within the scope of this Contract, to safeguard creditor members for confirmed but unpaidcharges arising from cooperation in general cargo transportation.
2. Coverage Limit
2.1 Same Membership Type: JC Elite members cooperating with JC Elite members shall enjoy a cumulative maximum coverage limit of USD 150,000 per year.
2.2 General Membership Coverage
● JC Elite members cooperating with JC Premium members shall enjoy a cumulative maximum coverage limit of USD100,000 per year.
● JC Elite members cooperating with JC Rising members shall enjoy a cumulative maximum coverage limit of USD100,000 per year.
2.3 General Membership and Specialty Membership members cooperating with each other shall not be entitled toCooperation Risk Protection.
3. Compensation Restrictions
3.1 This Cooperation Risk Protection Service applies only to business cooperation between Party A and members of the JCtrans International Member Alliance, based on the issue date of the ocean bill of lading/air waybill as the commencement date of cooperation. On such date, both members must be listed in the JCtrans Company Directory and within valid membership service periods. The company names of Party A and the cooperative member must be displayed in the Shipper and Consignee columns of the bill of lading.
3.2 As the complainant, Party A must disclose to JCtrans all other organizations of the same type it or its affiliates have joined. Failure to provide or providing inaccurate information shall render the claim inadmissible.
3.3 Disputes arising between Party A and other members must be filed within 90–150 days from the issue date of the bill of lading/waybill. Claims filed earlier than 90 days or later than 150 days will not be accepted.
3.4 Once Party A submits a written claim against a member, the claim materials and claimed amount cannot be altered or supplemented. No interest or penalties will be applied to the claim amount, regardless of the period or circumstance (including but not limited to delayed payment after claim submission, claim rejection, or other scenarios).
3.5 JCtrans will not assist Party A in obtaining evidence for claims. If Party A cannot provide the required documentation,the claim will not be accepted.
3.6 Where both parties belong to another alliance outside JCtrans, JCtrans will process only 50% of the total claim amount.
3.7 JCtrans will not assist Party A in handling any claim that does not comply with the provisions of this Contract.
4. Claim Procedure
The prerequisite for filing a claim is that Party A and the cooperative member have fulfilled their responsibilities for actual shipment or delivery.
4.1 Party A (creditor) shall submit a claim online at https://my.jctrans.com/complaint.Required claim materials include but are not limited to: agency contracts/agreements, credit term confirmation, booking confirmation, inquiry/quotation confirmation, MBL/HBL, air waybills, customs declarations, commercial invoices, packing lists, delivery receipts, payment vouchers, settlement statements, SOA, and related correspondence.
4.2 Compliance with Clause 3.5.2 of this Contract regarding “Credit Transaction Filing” and operation according to JCtrans'risk prevention advice is a prerequisite. JCtrans will confirm within 5 working days whether the claim falls within its acceptance scope.
4.3 Upon acceptance, JCtrans will coordinate and mediate between Party A and the debtor within a 15-day coordination period.
4.4 For complex cases, JCtrans may extend the handling period by an additional 30 days, requiring Party A to provide supplementary evidence. JCtrans' final ruling shall be binding on both Party A and the debtor, and both parties must comply unconditionally.
4.5 If necessary, JCtrans may submit the case to an external arbitration team (with consent of both parties), in accordance with the rules of the designated arbitration institution. Both parties shall sign a supplementary agreement and accept that the arbitral award shall be final and binding. JCtrans may disclose relevant case information within the membership community.
4.6 If Party A's evidence is sufficient, facts are clear, and the claimed costs are reasonable, JCtrans will assist in debt collection for a period of 30 days.
4.7 If the debtor fails to fulfill payment obligations within the 30-day collection period, JCtrans may immediately suspend the debtor's membership services without refund, and issue Risk Alerts to all members, including blacklisting and bad debt notifications.
4.8 Before JCtrans makes advance compensation, Party A (creditor) must sign a Debt Assignment Agreement transferring its claim to JCtrans, and issue a receipt for the compensation.
4.9 Upon receipt of the Debt Assignment Agreement and compensation receipt, JCtrans shall initiate Cooperation Risk Protection compensation within 15 days, paying in USD based on the exchange rate of the day. If Party A, acting as debtor, fails to fulfill repayment obligations, JCtrans may withhold Party A's unused balances across JCtrans products to offset the compensation.
4.10 Party A (creditor) shall bear all bank charges incurred by JCtrans in remitting the advance compensation.
5. Exclusions
The following transactions, costs, or losses are excluded from Cooperation Risk Protection coverage:
5.1 Cargo value, loss due to cargo damage, shortage, destruction, container damage, or transport equipment issues.
5.2 Losses due to delivery without original bills of lading.
5.3 Losses caused by Party A's or its employees' negligence, errors, or improper risk management in performing agency contracts.
5.4 Transactions involving non-members, expired members, suspended members, or blacklisted members.
5.5 Losses caused by political events, economic issues, prohibitions, or other legal/policy restrictions.
5.6 Losses caused by seizure, confiscation, or destruction of cargo due to national, ethnic, religious, or legal factors.
5.7 Losses caused by Force Majeure, including war, riots, strikes, sanctions, epidemics, natural disasters, or cargo not reaching its destination.
5.8 Losses from subsequent cooperation between Party A and debtor before the claim is resolved, or during Party A's suspension period.
5.9 Claims already settled by debtor repayment, insurance, other organizations, or mediated agreements.
5.10 Fees such as demurrage, detention, storage, handling, stuffing/stripping, fines, duties/taxes, inspection fees, waiting charges, profit-sharing, operation fees, commissions, deposits, dead freight, cancellation fees, delay charges, SOC-related fees, courier fees, bank fees, and other unquoted charges.
5.11 Losses relating to project cargo, breakbulk, perishables, temperature-controlled, oversized, dangerous goods, courier, animals/plants, valuables, railway transport, special containers, tank/l bulk liquid, military supplies, or aircraft leasing.
5.12 Losses arising from illegal/contraband cargo, smuggling, misdeclaration, or seizure by authorities.
5.13 Losses arising from illegal contracts/agreements, invalid stamps or signatures, or breaches of signed agency contracts.
5.14 Litigation fees, attorney fees, court enforcement costs, or interest on compensation.
5.15 Claims below USD 200 (or equivalent).
5.16 Losses from granting credit terms exceeding 30 days(starting from the issuing date on Bill of Lading or Airway Bill) , or from overdue settlement.
5.17 Transactions between subsidiaries of the same company, or within the same corporate group.
5.18 Bank loans, related interest, penalties, fines, or currency fluctuation losses.
5.19 Costs not pre-quoted or unconfirmed with partners.
5.20 Losses resulting from Party A's termination, blacklisting, or Risk Alerts issued by JCtrans; or cooperation with blacklisted/suspended/warning members.
5.21 Losses arising from discrepancies between company information on documents and the official company information filed with JCtrans.
5.22 Losses due to hacking, telecom fraud, online fraud, or member fraud (including debtor incurring 5 payable cases within 2 months or causing losses to 3 creditors).
5.23 Losses caused by incorrect payment accounts, email errors, or third-party tampering with Party A's information.
5.24 Losses arising from transactions involving origins, transits, or destinations outside Party A's registered country.
5.25 Losses from transactions involving two or more members where the origin/destination party is not involved.
5.26 Losses arising from cooperation between members of the same country.
