ROUTESTAR LOGISTICS
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Case Studies
Crisis Management & Customer Service
Routestar Logistics: A Case Study in Crisis Management & Customer Service
Scenario Overview:
A client required a time-sensitive shipment from Bangalore, India -- Nhava Sheva (Mumbai) -- Mombasa, Kenya.
Initial Movement: Cargo transported via open flatbed truck from Bangalore to Nhava Sheva port.
Problem: During in-transit check, one package was missing due to supplier error.
Challenge: Shipment risked rejection, delays, and financial loss.
Background:
The Mumbai-based client had secured a critical export order of specialized industrial cables to Kenya, which was manufactured in Bangalore.
Origin: Bangalore - key industrial hub
Port of Loading: Nhava Sheva (JNPT) - India's largest container port
Destination: Port of Mombasa - East Africa's busiest seaport
Routestar's Proactive Actions:
Accepted Partial Shipment - Took possession of incomplete cargo, offloaded at CFS to prevent delays.
Supplier Coordination - Worked with supplier; missing parcel re-manufactured & dispatched within a week.
Re-booked with Faster Liner - Maintained client's delivery schedule despite delay.
Absorbed Additional Costs - Higher freight not passed to client, strengthening trust.
Key Strengths:
- Proactive Crisis Management - Immediate action at port.
- Customer-Centric - Solved supplier's error as own.
- Operational Flexibility - Swift re-booking through strong network.
- Commitment to Client - Protected interests, absorbed costs.
- Reliability - Despite delays, ensured on-time delivery.
Takeaway:
Routestar Logistics proves its ability to act decisively under pressure, safeguard commitments, and deliver results on time-even in crisis.
A reliable partner who ensures your cargo, timeline, and trust remain intact.
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Company Profile
Basic Information
Location
Mumbai, India
Address
Unit No. 109A Building No.2 Mittal Estate, Sanjay Mittal Indl Premises C.S.L, Andheri Kurla Road, Marol Naka, Andheri East400059
Establishment Time
2022
Enterprise Size
less than 10
Website
www.routestarlogistics.net
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